Privacy Policy

Last updated: April 20, 2026

Who We Are

KhatiCo LLC ("KhatiCo," "we," "us") provides TV mounting and related installation services in the Charlotte, NC metro area. This Privacy Policy explains how we handle information collected through www.khatico.com and our customer communications.

Information We Collect

• Contact details — name, phone number, email, service address — provided when you request a quote or book installation.
• Service details — TV size, mount type, add-ons, preferred date and time window.
• Usage data — IP address, device type, pages visited, collected via Google Analytics and Meta Pixel.

How We Use Your Information

• Provide quotes, schedule appointments, and fulfill installation services.
• Send appointment confirmations, scheduling updates, and service communications.
• Respond to inquiries and provide customer support.
• Improve our website and marketing.

SMS / Mobile Information

When you opt in, we use your mobile phone number for appointment confirmations, scheduling updates, and service-related communication.

Mobile information (phone numbers and SMS opt-in data) will NOT be shared with third parties or affiliates for marketing or promotional purposes. This information is also not shared with third parties for their independent marketing purposes.

Message frequency varies. Message and data rates may apply. Consent to receive SMS is not a condition of purchase. You can opt out at any time by replying STOP. For help, reply HELP or contact us at the email below.

Phone Calls (Including AI-Assisted Calls)

When you opt in through our website, you also consent to receive phone calls from KhatiCo TV Mounting at the number you provide. These calls may be automated, pre-recorded, or handled by an AI voice assistant to confirm appointments, follow up on service requests, or collect feedback.

You may opt out of these calls at any time by informing us during a call, replying STOP to a related SMS, or emailing us at the address below. Consent to receive calls is not a condition of purchase. Calls are made only during reasonable hours (between 8:00 AM and 9:00 PM local time).

Call audio may be recorded or transcribed for service quality, scheduling accuracy, and training of our AI assistant. Recordings are stored securely and are not shared with third parties for marketing purposes.

How We Share Information

We share information only with service providers who help us operate the business (scheduling, payment processing, SMS delivery via Twilio, analytics). We do not sell your personal information.

Your Rights

You may request access, correction, or deletion of your personal information by emailing us. You may opt out of marketing communications at any time.

Data Retention

We keep customer records as long as needed to fulfill services and meet legal obligations (typically 3 years for tax and warranty purposes).

Contact Us

Questions about this Privacy Policy? Email info@khatico.com or call (980) 220-3421.

KhatiCo LLC · Charlotte, NC